Privacy and Cookie Policy

Recreatiegroothandel HABA B.V. attaches great importance to protecting the personal data and privacy of website visitors, customers and other business contacts.

This Privacy and Cookie Policy explains which personal data we collect, why we use it, how long we retain it and what rights you have.

This policy applies to the websites and online services operated by Recreatiegroothandel HABA B.V., including haba.nl and our other language websites.

 

1. Who are we?

The controller responsible for processing personal data is:

Recreatiegroothandel HABA B.V.

Oud Camp 9
3155 DL Maasland
The Netherlands

Telephone: +31 (0)174 513 285
Email: info@haba.nl

 

2. What personal data do we process?

Depending on how you use our website or services, we may process the following personal data:

• first and last name;
• company name;
• address and delivery details;
• country;
• email address;
• telephone and mobile number;
• Chamber of Commerce and VAT numbers;
• account and login details;
• order, quotation and invoice information;
• information submitted through contact, dealer or quotation forms;
• messages, questions and any files or images you send us;
• IP address;
• browser, device and technical information;
• information about your use of our website;
• cookie preferences and information collected through cookies or similar technologies.

We only request personal data that is necessary for the relevant purpose.

 

3. Why do we process your personal data?

Contact and enquiries

When you contact us, we use your information to process and respond to your enquiry or request.

Dealer and business applications

When you apply to become a dealer, request a quotation or express an interest in doing business with us, we use your information to assess your application, contact you and prepare for a possible business relationship.

Customer accounts and webshop

Business customers can use an account and our webshop. We process information to manage accounts, process orders, arrange deliveries and provide our services.

Orders, administration and invoicing

We process information necessary for orders, deliveries, invoicing, payments, accounting and compliance with our statutory administrative obligations.

Customer service and support

We may use personal data to handle product enquiries, technical enquiries, complaints and other requests.

Marketing and communication

We may use contact information for newsletters, promotions, product information and other commercial communications when consent has been provided or where permitted under applicable law.

You can unsubscribe from marketing communications at any time.

Improving our website and services

We analyse the use of our website in order to improve our website, products, content, usability and marketing activities.

Security and fraud prevention

We may process technical information in order to protect our website, systems, accounts and services and to prevent misuse or fraud.

 

4. Legal bases for processing

We only process personal data where there is a valid legal basis.

Depending on the circumstances, this may include:

• performance of a contract or taking steps prior to entering into a contract;
• compliance with a legal obligation;
• your consent;
• our legitimate interests, for example in relation to customer service, security, improving our services and certain business communications, provided that your interests and fundamental rights do not override those interests.

Where processing is based on consent, you may withdraw your consent at any time.

 

5. Who do we share personal data with?

We do not sell your personal data.

We may share personal data with organisations that support our business operations, including:

• hosting and IT service providers;
• webshop and software providers;
• email and communication service providers;
• logistics and transport partners;
• accounting and financial service providers;
• analytics and advertising platforms;
• professional advisers and public authorities where required by law.

These parties only receive personal data where this is necessary for their activities.

Where another organisation processes personal data on our behalf, we put appropriate arrangements in place where required to protect and secure that information.

 

6. Transfers outside the European Economic Area

Some service providers may process personal data outside the European Economic Area.

Where personal data is transferred to a country that has not been recognised as providing an adequate level of protection, we implement appropriate safeguards where required, such as Standard Contractual Clauses approved by the European Commission.

 

7. How long do we retain personal data?

We do not retain personal data for longer than necessary for the purpose for which it was collected, unless we are legally required to retain it for a longer period.

The following principles apply:

• order, invoice and financial administration data is generally retained for at least 7 years where required by law;
• account information is retained for as long as the business account remains active and afterwards for as long as necessary for our administration or legal rights and obligations;
• contact, quotation and dealer applications are retained for as long as necessary to process and follow up the request;
• information used for marketing communications is retained until you unsubscribe or until the information is no longer relevant;
• cookie data is retained for the period specified for the relevant cookie.

 

8. Security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, unwanted disclosure or unauthorised alteration.

Only employees and service providers who require the information for their work have access to personal data.

 

9. Your privacy rights

Where applicable, you have the right to:

• access your personal data;
• have inaccurate information corrected;
• request deletion of your personal data;
• request restriction of processing;
• object to certain processing;
• request data portability;
• withdraw previously given consent.

To exercise one of these rights, please contact us at info@haba.nl.

To prevent personal data from being provided to the wrong person, we may request additional information to verify your identity.

You also have the right to lodge a complaint with the Dutch Data Protection Authority or, where applicable, the data protection authority in the country in which you live or work.

 

10. Cookies and similar technologies

Our websites use cookies and similar technologies.

A cookie is a small file that may be stored on your computer, tablet, smartphone or other device when you visit a website.

We distinguish between different categories of cookies.

Necessary and functional cookies

These cookies are required for the website to function properly. They may be used for:

• security;
• remembering cookie preferences;
• logging into an account;
• webshop and shopping basket functionality;
• remembering language or website preferences.

Consent is not required for cookies that are strictly necessary for the operation of the website.

Analytics cookies

Analytics cookies provide us with information about how our website is used. They can, for example, show us which pages are visited and how visitors navigate through the website.

Where analytics cookies have only a limited impact on privacy, they may be used without consent where permitted by applicable law.

Where consent is required, these cookies will only be placed after you have given your consent.

Marketing and tracking cookies

Marketing and tracking cookies may be used to analyse website usage, measure the effectiveness of campaigns and make advertising more relevant.

Where required by law, these cookies are only placed after you have given your consent.

 

11. Managing your cookie preferences

When you visit our website for the first time, you can indicate your preferences through our cookie banner.

You can accept or reject non-essential cookies and change your choice later using the cookie settings available on our website.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

An up-to-date overview of the cookies used, their providers, purposes and retention periods is available through our website's cookie settings.

 

12. Content and services from other websites

Our website may contain content or services provided by third parties, such as videos, maps, social media content or other embedded elements.

These third parties may process personal data and use cookies or similar technologies.

Where consent is required, these elements will only be activated after you have given consent.

The privacy policies of the relevant third parties also apply to their processing activities.

 

13. Links to other websites

Our website may contain links to websites operated by dealers, suppliers, partners or other third parties.

Recreatiegroothandel HABA B.V. is not responsible for how these external websites process personal data.

We recommend reviewing the privacy policy of the relevant website.

 

14. Automated decision-making

We do not make decisions based solely on automated processing that produce legal effects or similarly significantly affect you, unless we expressly inform you otherwise in advance.

 

15. Changes to this policy

We may amend this Privacy and Cookie Policy when our website, services or applicable laws and regulations change.

The latest version will always be published on our website.

The date on which this policy was last updated is shown at the top of this page.

 

16. Contact

If you have any questions about this Privacy and Cookie Policy or about how we process personal data, please contact us:

Recreatiegroothandel HABA B.V.

Oud Camp 9
3155 DL Maasland
The Netherlands

Email: info@haba.nl
Telephone: +31 (0)174 513 285